Security FAQs

We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy and security policy, which explains in more detail how we deal with the personal information you provide us.

We use SSL Encryption to encrypt all communications between your computer and the trading platform.

Don’t share your password or trading PIN with anyone else, or use it in such a way it might be discovered by someone else. Good practices to follow for any financial site include:

• Don’t access site from public computers, such as internet cafes, as there may be software on those computers that could discover your passwords.
• Ensure your computer is protected by an up-to-date anti-virus program and firewall.
• Don’t follow links in emails asking you to confirm your login details – we won’t ask you for your password in any emails.

Two-factor authentication, or 2FA, will be increasingly familiar to those who use online banking or make payments online. It involves receiving a one-time password (OTP) from your bank, and entering that OTP when prompted, when you log into your account or making an online payment.

You can choose to receive OTPs either through a mobile app, which will typically involve scanning a QR code on screen, or by SMS. In the unlikely event that either method should fail, the other will be available as an alternative. Should both methods fail, or be unavailable, for instance if you have difficulty receiving messages while overseas, we can provide OTPs over the phone. For more information on how to set up 2FA, please visit our learn section.

Once you've switched on 2FA for your account, it will become a mandatory step for withdrawals. You can also enable 2FA for the login process, which will provide extra security each time you access your account through our online trading platform and mobile app.