The following information and resources assist you with client management. If you have any questions on their use, please contact your Relationship Manager or our dedicated regional Services team who are available directly via connect.servicesUK@cmcmarkets.com.
The White Label GUI Product & Platform Manual provides first-time users with a comprehensive overview of the functionality of our award-winning* broker trading platform. This manual informs the user and guides them through several topics ranging from logging in to transacting trades.
Email templates for communicating with the CMC Markets Connect team regarding administrative tasks such as the movement of funds between cash accounts and payments out of cash account(s) to the white label partner bank account.
A W8-BEN form (Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting) must be filled out by a foreign person that is the beneficial owner of an amount subject to withholding. Please see the following link for further information: https://www.irs.gov/forms-pubs/about-form-w-8-ben.
A W8-BEN-E form (Certificate of Foreign Status of Beneficial Owner for United States Tax Withholding and Reporting) must be filled out by foreign entities. Please see the following link for further information: https://www.irs.gov/forms-pubs/about-form-w-8-ben-e.
Declaration form confirming whether a user is ‘Private’ or ‘Non Private’ for the purposes of market data usage.
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The White Label Broker GUI platform allows you to view and trade on client trading accounts and assist with management of positions. The main features of the Broker GUI are listed below:
Real time view of the clients own personal layout and platform settings
Order tickets to place trades for clients
Live prices and charts
Split trading facility
Real time view of clients cash positions, margins etc
Access to the product overview for instrument specifications, spreads, margins and market hours
Account history and trading blotters
Historic client statements
CMC Markets Connect end of day ‘Extracts’ are CSV/XML report files delivered via email or SFTP. This guide provides further detail on this suite of reports that are offered as part of the back-office extract process. The reports contain all trade, cash and revenue data required to generate customised statements or as an audit of all transactions that have occurred.
CMC Markets Connect can provide the following daily reports via a direct email from our Operations team.
Detailed report showing the number of clients over a quarterly period who win vs lose on their accounts.
Contains calculations related to dividends and other corporate actions.
Contains calculations of holding costs.
Please provide an email address to your Relationship Manager in order to receive these reports.
The CMC Markets Broker Reporting Portal is a web-based reporting tool which allows the employee (permission based) access to trading related information. This guide contains: employee set-up and permissions, logins, dashboard overview, system navigation, reports, and exporting.
When creating a new ‘user’, the white label partner must select between two classification options for the purposes of market data, ‘Private Investor’ or ‘Non-Private Investor’. Please note: This does not relate in any way to the classification ‘Professional’ or ‘Retail’ for the purposes of regulatory classification. In simple terms ‘Private Investors’ are individual people (rather than companies) who are using market data (prices in the platform) in a simple personal capacity and not for any business or commercial purpose. As such ‘Private Investors’ are subject to lower market data fees at an exchange level than ‘Non Private Investors’. Further definitions can be found on the .
Collection storage and use of client personal information is on the market data form. As an eligible counterparty the white label partner is responsible for all client due diligence and CMC Markets do not need to store personal end client details for regulatory purposes however for the purposes of some exchanges who provide market data to CMC Markets there is a legal reporting obligation, this is the reason the information is stored. CMC Markets will use this information for reporting purposes (with relevant exchange) only and will never market to or contact these clients.
There are two forms of market data fee:
The first is charged at a client level with fees being deducted from the individual trading account only at the point when clients subscribe to a particular set of data. E.g Italian Equities. Clients can subscribe for up to a maximum of one month at a time and fees are detailed within the platform clearly before market data is provided. Not all market data is subject to a fee. For example, FX and Indices, Commodities and Treasuries and some Equities are free of charges.
White label partner employee users can also subscribe to data either on behalf of a client or on behalf of the white label partner. If they subscribe on behalf of the white label partner, the white label pays the fee. If they subscribe on behalf of the client, the client pays the fee. Client market data subscription fees are eligible for automatic monthly rebates provided five or more trades per month are placed in the relevant market. Details of these rebates are available via the platform.
The second form of market data fee is charged at a partner level. E.g By CMC to the white label partner via the Broker Cash Accounts. These fees are debited from the ‘Partner Charge’ Cash Account on a monthly basis. Charges will depend on what licenses the white label partner holds with the relevant exchange. For further information, please contact your Relationship Manager who will discuss and agree which markets are made available within the white label system for clients to subscribe to and any applicable fees.
All usage of market data is reported to the relevant exchange via CMC Markets dedicated Market Data team. This team is available for professional consultation directly with our white label partners upon request. If a meeting is required your Relationship Manager will be happy to facilitate this.
