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Browse our FAQs and get the answers you are looking for.

Getting started

Demo accounts
Will my demo account expire?

For a MT4 demo account, this will expire after 30 days with no trade activity. However, if you are regularly trading, it will expire 30 days after the last trade that has been placed. This includes access to trade global equity markets for 30-days.
If you have a CMC Next Generation demo account, this will not expire.  Add more virtual funds at any time via the 'Payments' menu.

Do you offer a demo account?

Yes. We offer a free demo account containing virtual funds. This allows you to try out our platform in a risk-free environment and practise trading strategies and techniques. This includes access to trade global equity markets for 30-days. Please note that our demo account doesn't display prices for share CFDs. All you need to do to open a demo account is provide a valid email address, your full name, a phone number and password. Open a demo account now. Once you have opened a demo account, you will need to click on the verification link sent to your registered email address to activate it.

How can I upgrade my account from demo to live?

Click on the 'Login' button on the top navigation and then click on the ‘Live Account’ button to go to the live account online application form. Use your demo account login details to get started and then follow the step-by-step instructions to complete the additional fields to apply for your live account.

Opening an account
Can I open a forex trading account?

We offer CFDs on a large number of FX pairs and this can be traded on the same platform as other CFD products. We don't, however, offer physical FX trading.

Do you have a user guide?

This concise guide will help familiarise you with our intuitive Next Generation platform. Learn how you can find CFD instruments on the platform, access market news and charts, place different types of orders, monitor positions, get live help and more.

Why do you ask for my personal financial and employment information?

We need a customer's personal information (such as full name, address, telephone number etc.) to confirm who customers say they are. Security of our customers' information, your personal data, is of the utmost importance to us.

What documentation could I be asked to provide when my application for a live account is being processed?

In order to complete your live account application, you may be asked to provide:

A scanned copy or clear photograph of a valid NZ photo driving licence that shows your current address.

Or

A clear and readable copy of one document from List A and one document from list B below:

List A:

Valid passport

Valid photo driving licence

Valid national ID card

List B:

Bank statement in your name

Mortgage statement in your name

Utility bill (please note we cannot accept final demands, reminders or mobile phone bills)

All documents in List B should be dated within the last three months. We need to see the complete documents. Online bank statements printed and stamped at the bank branch will be accepted. You can email scanned versions of your documents to support@cmcmarkets.co.nz. Alternatively, hard copies can be sent to us by post at the below address:

Client Services Team

CMC Markets

PO BOX

CMC Markets NZ

PO BOX 106645 Auckland Central 1143

In some cases we are unable to complete our identity checks online we will require hard copies of drivers license or passport to be sent in via post with completed certification.

Certification must include the name, signature, and the date of certification. The trusted referee must specify their capacity to act as a trusted referee. Certification must have been carried out in the three months preceding the presentation of the copied documents.

The trusted referee must sight the original documentary identification, and make a statement to the effect that the documents provided are a true copy and represent the identity of the named individual (link to the presenter).

In New Zealand a trusted referee must be at least 16 years of age and one of the following:

a) Commonwealth representative (as defined in the Oaths and Declarations Act 1957)

b) Member of the police

c) Justice of the peace

d) Registered medical doctor

e) Kaumātua (as verified through a reputable source)

f) Registered teacher g) Minister of religion

h) Lawyer (as defined in the Lawyers and Conveyancers Act 2006)

i) Notary public

j) New Zealand Honorary consul

k) Member of Parliament

l) Chartered accountant (within the meaning of section 19 of the New Zealand Institute of Chartered Accountants Act 1996)

m) A person who has the legal authority to take statutory declarations or the equivalent in New Zealand

In addition, the trusted referee must not be: a) related to the customer; for example, a trusted referee cannot be their parent, child, brother, sister, aunt, uncle or cousin b) the spouse or partner of the customer c) a person who lives at the same address as the customer d) a person involved in the transaction or business requiring the certification.

Please post to the below address:

Client Services Team

CMC Markets

PO BOX

CMC Markets NZ

PO BOX 106645 Auckland Central 1143

How do I apply for an account with CMC Markets?

Apply now for a or account with CMC Markets.  Please remember that losses can exceed any deposits.

How long does it take to process an application for a live account?

Our aim is to help you start trading as quickly as possible.  If you have already provided your supporting documents, for most customers this will happen within minutes.  However, there will be cases where additional documentation is needed before we can process your account application.

Can I have more than one account?

Each client can have one CFD account. Multiple CFD accounts may be available at our discretion.

Do I need to open a separate forex trading account to trade forex with CMC Markets?

No, our CFD trading accounts offer FX trading. We do not offer a separate account that deals specifically in FX.