Important information

Website terms of use

​Last updated: 22 February 2023

Access to website

CMC Markets' derivative products are not available to US residents.​

These terms and conditions including the privacy statement available on this website (together, the "Terms and Conditions") govern your use of this website. By accessing and using this website, you agree to abide by the Terms and Conditions.

This website and the copyright in all text, graphics, images, software and any other materials on this website is owned by CMC Markets NZ Limited ("CMC Markets") or its licensors. You may only use the materials on this website solely for your own personal use and (except as permitted by the CMC Markets Product Disclosure Statement ("PDS") solely for non-commercial purposes.

You may display on a computer screen or print extracts from this website for the above-stated purpose only and without alteration, addition or deletion. Except as expressly stated herein, you may not without CMC Markets' prior written permission alter, modify, reproduce, distribute or commercially exploit any materials from the website. The extraction of data from this website for commercial or non-commercial purposes is prohibited, including the use of automated systems or software in connection of this activity, unless the third party has received CMC Markets’ prior approval.

You acknowledge that "CMC Markets", "CMC", "CMCforex", "cmcforex.com", "cmcpartners.com" and "cmcworldwide.com" are trademarks of CMC Markets or its associates. You may reproduce such trademarks without alteration on material downloaded from this website to the extent authorised above, but you may not otherwise use, copy, adapt or erase them without CMC Markets' prior written permission.

The names and logos of other companies appearing on this website may be the trademarks of third parties and are used by CMC Markets with the permission of their respective owners.

Entire agreement

These Terms and Conditions (and, if relevant, the CMC Markets PDS) contain the entire agreement between you and us relating to your access and use of this website. CMC Markets may change these Terms and Conditions at any time and will notify you of such changes by posting an updated version of these Terms and Conditions on this website. You are responsible for regularly reviewing these Terms and Conditions and if you use this website after any such changes are published, such use shall constitute your agreement to such changes.

Third party's materials and websites

This website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under CMC Markets' direct control and CMC Markets accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to this website). You acknowledge that CMC Markets shall be entitled to require you to remove any link from another website to this website which you install without obtaining CMC Markets' prior written consent.

CMC Market's liability

If you register to become a customer of CMC Markets and receive services from CMC Markets, you will be required to accept the CMC Markets PDS. The terms contained therein will govern your relationship with CMC Markets and CMC Markets' liability to you in respect of services provided thereunder.​

Although CMC Markets updates the website on a regular basis, it does not warrant that the information or materials contained in the website are current or accurate or that any of products or services featured on the website are available. CMC Markets may change the materials appearing on this website at any time without notice.

Save as stated above in respect of the services, this website and all software and other materials on this website is provided to you on an "as is" and "as available" basis without warranty as to accuracy, timeliness or completeness. To the maximum extent permitted by law, all representations and warranties, whether express, implied, statutory or otherwise, including without limitation any warranties or conditions of or related to accuracy, currency, merchantability, satisfactory quality or fitness for a particular or any purpose are hereby excluded.

CMC Markets shall not be liable to you for any indirect, special, incidental or consequential damages including without limitation damage to your computer or computer system or settings, loss of data, revenue or profits, which you may suffer arising out of your use, delay in using, or inability to access this website, or in any other way connected with this website, including without limitation from the downloading of any software from this website. CMC Markets disclaims any representation or warranty that the website or materials will meet your requirements or that the website or any software will be uninterrupted, secure or free from errors or viruses.

Indemnity

You agree to indemnify, defend and hold CMC Markets, its parents, subsidiaries, affiliates, officers and employees harmless from any loss, cost, damage, claim or demand, including reasonable legal fees, made by any third party or incurred or suffered by CMC Markets or its parents, subsidiaries, affiliates, officers or employees in connection with your use of the website in breach of these Terms and Conditions or negligence.

Your information

In addition to any obligations that you may have if you register to become a Customer of CMC Markets, you agree to ensure that all information which you provide to CMC Markets is complete and accurate to the best of your knowledge and belief. You agree to notify CMC Markets immediately of any changes to the details you have provided to enable CMC Markets to keep its records up to date and accurate.​

The information that you provide about yourself to CMC Markets will only be used by CMC Markets in accordance with its Privacy Policy and otherwise in accordance with New Zealand Privacy and data protection laws.

Applicable law

This website (including these Terms and Conditions) shall be governed by New Zealand Law which will have exclusive jurisdiction over any disputes arising from this website.

Company Details

The registration details of CMC Markets are:
CMC Markets NZ Limited
Company registration number: 1705324
Registered office: Level 39, ANZ Centre, 23-29 Albert Street, Auckland 1010. New Zealand

Demo platform terms of use

If you register for a demo account to trial CMC Markets trading platform, CMC Markets grants you a personal, non-exclusive, revocable and non-transferable licence, to access and make personal and non-commercial use of the demo platform for the limited purpose of trialing derivative trading in accordance with these terms. No other rights are granted in respect of the platform.

You must not (unless these terms or CMC Markets state otherwise):

(a) copy, reproduce, or duplicate the platform or any content or data displayed on the website;

(b) permit other individuals to use the platform;

(c) link to the platform;

(d) modify, translate, reverse engineer, decompile, disassemble (except and solely to the extent applicable law expressly and specifically prohibits such restrictions), or create derivative works based on the platform or any of its contents or any content or data displayed on the website;

(e) modify the operation of the platform;

(f) re-distribute, re-sell, re-transmit, publish, sub-licence, disclose, display or make commercial use of the platform or any content or data provided within the platform or website;

(g) download or copy account information other than if required to do so by an official body or for personal use;

(h) use data mining, robots or similar data gathering and extraction tools on the platform;

(i) knowingly introduce viruses, trojans, worms, logic bombs or other material or code which is malicious or technologically harmful;​​​​​​​​​

​​​(j) attempt to gain unauthorised access to the platform, the server on which the platform is stored or any server, computer or database connected to the platform; or

(k) attack the platform via a denial-of-service attack or a distributed denial-of-service attack.

CMC Markets may indefinitely suspend your demo account and take other legal action against you if you commit any of the prohibited acts specified above.

Marketing disclaimer

The content of this material is a marketing communication, rather than independent investment research. Consequently, the legal and regulatory requirements in relation to independent investment research do not apply to this material, and it is not subject to any prohibition on dealing ahead of its dissemination.

The material (whether or not it states any opinions) is for general information purposes only, and does not take into account your personal circumstances or objectives. Nothing in this material is (or should be considered to be) financial, investment or other advice on which reliance should be placed. No opinion given in the material constitutes a recommendation by CMC Markets or the author that any particular investment, security, transaction or investment strategy is suitable for any specific person.

Although the information set out in this marketing communication is obtained from sources believed to be reliable, neither CMC Markets nor the author guarantees its accuracy or completeness. All information is indicative and subject to change without notice and may be out of date at any given time. Neither CMC Markets nor the author shall be responsible for any loss that you may incur, either directly or indirectly, arising from any investment based on any information contained herein.

This material may include charts displaying financial instruments' past performance as well as estimates and forecasts. Any information relating to past performance of an investment does not guarantee future performance.​

Unless otherwise stated, the prices used in the examples are CMC Markets' own prices, and not those of third parties.

Legal notice: Reuters News (Thomson Reuters/Refinitiv)

This notice relates to the Reuters newsfeed in our platform.

© [2021] Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited without the prior written consent of Thomson Reuters. www.thomsonreuters.com

© [2021] Refinitiv. Republication or redistribution of Refinitiv content, including by framing or similar means, is prohibited without the prior written consent of Refinitiv. Refinitiv is not liable for any errors or delays in Refinitiv content, or for any actions taken in reliance on such content. Refinitiv’s logo is a trademark of Refinitiv and its affiliated companies. www.refinitiv.com.

1-Click trading terms of use

The 1-Click Trading feature allows you to open or close a CFD Margin Trade with just one click. Once a CFD Margin Trade size has been entered, clicking once on the buy or sell Price will send the Order straight through for processing.

You will not be asked to confirm the Order, it will be placed immediately (for more information on using 1-Click Trading, please refer to our website).

Before you can use 1-Click Trading on your Account, you will need to carefully read and then accept these Terms of Use on the Platform.

Chart forum

Chart Forum house rules

Please read these rules carefully. These rules apply to you whether you are a customer with a live account or a demo account user. They summarise what we consider is acceptable and unacceptable content and use of the Chart Forum. These rules form part of our Terms and Conditions. We may update the rules from time to time, so please read them before posting any content on the Chart Forum. The House Rules will be available to you on the Chart Forum itself, should you need to refer back to them at any time.

Chart Forum House Rules

Chart Forum Terms of Use

Dispute handling

How we can help you

We welcome your comments. Should there be some way you feel that we can improve our service, we'd like to know. Whether you are making a suggestion, paying a compliment or making a complaint, your feedback is the key to improving our products and services.
For assistance call 0800 26 26 27 or you can email us your comments directly at support@cmcmarkets.co.nz

Making a suggestion

Your feedback helps us to maintain a high standard of service and provide products and services that satisfy your needs. If you have a suggestion about how we can improve our services please let us know.

Paying a compliment

Should you have received exceptional service from one of our staff or found something that you particularly like on our web site, please tell us about it.

Making a complaint

We recognise that even in the best run organisations things can go wrong. Should you have a complaint, tell us because it gives us the opportunity to fix the problem. We will investigate the complaint, answer your questions and do all we can to regain your confidence.

To assist us in helping you, we ask you to follow a simple four-step process.

Gather all supporting documents about the matter of complaint, think about the questions you want answered and decide what you want us to do.

Next, contact the Client Services Team directly if the problem relates to a current or recent transaction. It is important that you contact us at the earliest possible time allows us the opportunity to help you quickly. Our staff will fully review the situation and wherever possible resolve it straight away.

If at this stage the matter hasn't been resolved to your satisfaction, the matter may be referred to the staff member’s supervisor, or a complaint lodged on your behalf.

If a complaint is lodged, our dedicated Complaint Resolution Team will thoroughly investigate your complaint and provide a response to your concerns.

 You may contact the Complaint Officer by writing to:​

Complaint Officer
PO BOX
CMC Markets NZ
PO BOX 106645 Auckland Central 1010

or by email at: support@cmcmarkets.co.nz

We aim to resolve most issues within 20 business days. However, some matters are more complex and can take longer to resolve. If that is the case, we'll keep you informed of our progress.

Financial Services Complaints Limited

If you are dissatisfied with how we have handled the matter and wish to pursue your complaint, you may refer your complaint to the Financial Services Complaints Ltd (‘FSCL') - A Financial Ombudsman Service. This is free of charge but you should act promptly and consult the FSCL website to find out if or when the time limit relevant to your circumstance expires.

​Mail:
Financial Services Complaints Limited
PO Box 5967
Lambton Quay
Wellington 6145
Phone: 0800 347257
Visit: fscl.org.nz