Important information
To ensure you are able to make the most use of all our platform features and have the best trading experience with CMC Markets, you should read the following:
Website terms of use
Last updated: 22 February 2023
Access to website
CMC Markets' CFD services are not available to US residents.
This website and the copyright in all text, graphics, images, software and any other materials on this website is owned by CMC Markets Singapore Pte Ltd ('CMC') or its licensors. You may only use the materials on this website solely for your own personal use and non-commercial purposes.
You may display on a computer screen or print extracts from this website for the above-stated purpose only and without alteration, addition or deletion. Except as expressly stated herein, you may not without CMC's prior written permission alter, modify, reproduce, distribute or commercially exploit any materials from the website. The extraction of data from this website for commercial or non-commercial purposes is prohibited, including the use of automated systems or software in connection of this activity, unless the third party has received CMC Markets’ prior approval.
You acknowledge that 'CMC Markets' and the CMC logo are trademarks of CMC. You may reproduce such trademarks without alteration on material downloaded from this website to the extent authorised above, but you may not otherwise use, copy, adapt or erase them without CMC's prior written permission.
The names and logos of other companies appearing on this website may be the trademarks of third parties and are used by CMC with the permission of their respective owners.
Third parties materials and websites
This website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under CMC's direct control and CMC accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites (whether or not linked to this website). You acknowledge that CMC shall be entitled to require you to remove any link from another website to this website which you install without obtaining CMC's prior written consent.
CMC's liability
Although CMC updates the website on a regular basis, it does not warrant that the information or materials contained in the website are current or accurate or that any of products or services featured on the website are available. CMC may change the materials appearing on this website at any time without notice.
Save as stated above in respect of the services, this website and all software and other materials on this website is provided to you on an 'as is' and 'as available' basis without warranty as to accuracy, timeliness or completeness. To the maximum extent permitted by law, all representations and warranties, whether express, implied, statutory or otherwise, including without limitation any warranties or conditions of or related to accuracy, currency, merchantability, satisfactory quality or fitness for a particular or any purpose are hereby excluded.
Except in respect of our liability for fraud and injury or death of any person resulting from our negligence, CMC shall not be liable to you, whether in contract, tort (including negligence and breach of statutory duty), strict liability, or otherwise for any damage to your computer or computer system or settings, loss of data, revenue or profits, or for any indirect, special, incidental or consequential damages of any nature whatsoever which you may suffer arising out of your use, delay in using, or inability to access this website, or in any other way connected with this website, including without limitation from the downloading of any software from this website. CMC disclaims any representation or warranty that the website or materials will meet your requirements or that the website or any software will be uninterrupted, secure or free from errors or viruses.
Indemnity
You agree to indemnify, defend and hold CMC, its parents, subsidiaries, affiliates, officers and employees harmless from any loss, cost, damage, claim or demand, including reasonable legal fees, made by any third party or incurred or suffered by CMC or its parents, subsidiaries, affiliates, officers or employees in connection with your use of the website (including use of our trading platform via a demo account) in breach of these terms of use or negligence.
Entire agreement
These terms of use (and for live account holders the Terms of Business) contain the entire agreement between you and us relating to your access and use of this website. CMC may change these terms of use at any time and will notify you of such changes by posting an updated version of these terms of use on this website. You are responsible for regularly reviewing these terms of use and if you use this website (including using the trading platform via a demo account) after any such changes are published, such use shall constitute your agreement to such changes.
Applicable law
These terms of use shall be governed by Singapore law and the Singapore courts shall have exclusive jurisdiction over any disputes arising from this website.
Company details
The registration details of CMC Markets Singapore Pte. Ltd. are:
Registered Office: 9 Raffles Place #30-02, Republic Plaza, Tower 1, Singapore 048619;
Registered in: Singapore.
Registration/UEN Number: 200605050E.
Email: info@cmcmarkets.com.sg
Regulatory information
CMC Markets Singapore Pte. Ltd. is regulated by the Monetary Authority of Singapore (MAS) in respect of dealing in Contracts for Differences (CFDs) excluding Commodities CFDs and any underlying instruments where such CFDs are not subject to regulation under the Securities and Futures Act (Cap. 289). Further information may be obtained from the MAS's Financial Institutions Directory at: https://secure.mas.gov.sg/FID/
If you register for a demo account to trial CMC’s trading platform, CMC grants you a personal, non-exclusive, revocable and non-transferable licence, to access and make personal and non-commercial use of the demo platform in accordance with these terms. No other rights are granted in respect of the platform.
You must not:
(a) copy, reproduce, or duplicate the platform or any content or data displayed on the website;
(a) permit other individuals to use the platform;
(c) link to the platform;
(d) modify, translate, reverse engineer, decompile, disassemble (except and solely to the extent applicable law expressly and specifically prohibits such restrictions), or create derivative works based on the platform or any of its contents or any content or data displayed on the website;
(e) modify the operation of the platform;
(f) re-distribute, re-sell, re-transmit, publish, sub-licence, disclose, display or make commercial use of the platform or any content or data provided within the platform or website;
(g) download or copy account information other than if required to do so by an official body or for personal use;
(h) use data mining, robots or similar data gathering and extraction tools on the platform;
(i) knowingly introduce viruses, trojans, worms, logic bombs or other material or code which is malicious or technologically harmful;
(j) attempt to gain unauthorised access to the platform, the server on which the platform is stored or any server, computer or database connected to the platform; or
(k) attack the platform via a denial-of-service attack or a distributed denial-of-service attack.
CMC may indefinitely suspend your demo account and take other legal action against you if you commit any of the prohibited acts specified above.
Marketing disclaimer
Any marketing material on this website (whether or not it states any opinions) is for general information purposes only, and does not take into account your personal circumstances or objectives. Nothing in this material is (or should be considered to be) financial, investment or other advice on which reliance should be placed. No opinion given in the material constitutes a recommendation by CMC Markets or the author that any particular investment, security, transaction or investment strategy is suitable for any specific person.
Although the information set out on this website is obtained from sources believed to be reliable, CMC Markets does not guarantee its accuracy or completeness. All information is indicative and subject to change without notice and may be out of date at any given time. CMC Markets shall not be responsible for any loss that you may incur, either directly or indirectly, arising from any investment based on any information contained herein.
This material may include charts displaying financial instruments' past performance as well as estimates and forecasts. Any information relating to past performance of an investment does not necessarily guarantee future performance.
Unless otherwise stated, the prices used in this website are CMC Markets' own prices, and not those of third parties.
Legal notice: Reuters News (Thomson Reuters/Refinitiv)
This notice relates to the Reuters newsfeed in our platform.
© [2021] Thomson Reuters. All rights reserved. Republication or redistribution of Thomson Reuters content, including by framing or similar means, is prohibited without the prior written consent of Thomson Reuters. www.thomsonreuters.com
© [2021] Refinitiv. Republication or redistribution of Refinitiv content, including by framing or similar means, is prohibited without the prior written consent of Refinitiv. Refinitiv is not liable for any errors or delays in Refinitiv content, or for any actions taken in reliance on such content. Refinitiv’s logo is a trademark of Refinitiv and its affiliated companies. www.refinitiv.com
1-Click trading terms of use
This notice relates to the Thomson Reuters newsfeed in our platform.
The 1-Click Trading feature allows you to open or close a CFD Margin Trade with just 1-Click. Once a CFD Margin Trade size has been entered, clicking once on the buy or sell Price will send the Order straight through for processing.
You will not be asked to confirm the Order, it will be placed immediately (for more information on using 1-Click Trading, please refer to our 1-Click trading guide).
Before you can use 1-Click Trading on your Account, you will need to carefully read and then accept these Terms of Use on the Platform
Chart forum
Please read these rules carefully. These rules apply to you whether you are a customer with a live account or a demo account user. They summarise what we consider is acceptable and unacceptable content and use of the Chart Forum. These rules form part of our Terms and Conditions. We may update the rules from time to time, so please read them before posting any content on the Chart Forum. The House Rules will be available to you on the Chart Forum itself, should you need to refer back to them at any time.
Chart Forum House Rules
Chart Forum Terms of Use
Complaints procedure
How will we deal with your complaint?
We will:
1. Record details of your complaint on our centralised complaints recording system.
2. Thoroughly investigate the relevant issues using all the information available to us.
3. Correct any mistake we may have made.
4. Let you know of the outcome of our investigation.
How quickly will we deal with your complaint?
We will always try to resolve complaints as quickly as possible. Should you have reason to complain, then it is important that you initially contact the team at CMC Markets who will be pleased to assist you. You can contact us on support@cmcmarkets.com.sg or 1800 559 6000. Complaints will usually be resolved at this early stage.
Should your complaint require further investigation, this will be confirmed in writing and you will receive a response from the Customer Management Team within 5 working days of receipt of your complaint.
If your complaint is not resolved to your satisfaction you will be able to refer the matter to our Service Recovery Coordinator.
A full and final written response will be issued. At the latest, your complaint will be dealt with within 8 weeks from the date of receipt of the complaint.. If we are unable to provide you with a final response within this timeframe, we will write to you explaining why and advise you when you can expect a final response.
Who will deal with your complaint?
In the first instance, your complaint will be handled by one of our trained representatives in the Customer Management Team.
If you are not happy with our initial response you can refer the matter to one of our Service Recovery Coordinators, who will arrange for a further investigation to be carried out. Following this investigation you will be issued with our final written response within the time frames specified above.
We are committed to resolving complaints through our complaints procedure. However, should you still remain dissatisfied following our final response (if you are one of our Retail clients ) you can refer your case to the Financial Industry Disputes Resolution Centre Ltd (FIDReC). This is an independent organisation set up to resolve disputes between consumers and financial firms such as ourselves.
Please note the FIDReC will only investigate cases once we have been given the opportunity to resolve your complaint. Their contact details are as follows:
Financial Industry Disputes Resolution Centre Ltd
36 Robinson Road
#15-01 City House
Singapore 068877
For more information, please refer to https://www.fidrec.com.sg/.
