Privacy and security policy
CMC Markets Singapore Pte. Limited (“CMC Markets”, “us”, “we” and “our”) is committed to maintaining trust and confidence when handling personal data. This privacy policy (“Privacy Policy”) explains how CMC Markets collects, maintains and uses the personal data of actual and potential clients (“Clients”, “you” and “your”). “Personal data” has the meaning set out in the Personal Data Protection Act 2012 (“PDPA”). In providing our products/services to Clients, we will require you to disclose certain personal data to us.
Types of personal data
We will collect and process the following personal information about you:
Information you provide to us
You provide us with personal information by filling in the application or other forms on our website, the iOS or Android application (Apps) or the CMC platform, by accessing and trading on your account through our platform or by corresponding with us by phone, email or otherwise. The information you provide us may include your name, email address, physical address, post code, home and mobile phone numbers, contact details, financial information about your income and wealth, identification information such as NRIC (National Registration ID card) for citizens and permanent residents, and FIN (foreign identification number) for residing and working foreigners Taxpayer Identification Number (TIN) date of birth, IP address, device ID, MAC address, professional and employment details, records of products and services you’ve obtained or applied for, trading history and other analogous personal information.
Information we collect about you
We will also collect information about you through your use of this website, the iOS or Android application (Apps) and our platform. This information may include site areas visited, pages viewed, frequency and duration of visits.
Information we receive from other sources
We may also collect your personal information from third parties, including, for example, business partners, analytics providers, search information providers, credit reference agencies and third-party marketing companies or through publicly available sources.
Monitoring of communications
Subject to applicable laws, we will monitor and record your calls, emails, text messages, app and digital communications, social media messages and other communications in relation to your dealings with us. We will do this for regulatory compliance, crime prevention and detection purposes, to protect the security of our communications systems and procedures, for quality control and staff training, and so we can provide you with a record of what’s been said when you require one. We will also monitor activities on your account where necessary for these reasons and this is justified by our legitimate interests or our legal obligations.
Why we collect your information
CMC Markets collects your personal information in order to provide you with our products and services, to establish and manage your account and to comply with the law. By collecting your information, CMC Markets is able to monitor and improve the services we offer to our existing and potential clients.
How we use your information
CMC Markets may use your personal information for one or more of the following purposes:
- To provide the services to you that you have requested including processing transactions, and customer support.
- To verify your identity when you contact us.
- To conduct security operations such as using your IP address to verify your identity when you log on to your account.
- To carry out fraud prevention checks.
- To maintain your personal profile and manage your account.
- To contact you when necessary or appropriate in relation to the services being provided to you.
- To keep you updated while you are a client in relation to matters such as your trading or investment activities;
- To manage and administer the products and services provided to you.
- To provide you with information regarding the products and services offered by CMC Markets.
- To offer you additional services such as a community forum.
- To develop an understanding of the products and services that you may be interested in obtaining from CMC Markets.
- To provide you with information or opportunities that we believe may be relevant to you. In instances where we send you marketing communications, this will be done only with your prior consent or where permitted in accordance with applicable data protection regulations.
- To tailor the website, the iOS and Android application (Apps), or other services we provide to you to meet your needs and interests.
- To create anonymised statistical data, we may share anonymised data with other companies; however, this data will not include any information that personally identifies you.
- To address and investigate any complaints, claims or disputes.
- To conduct credit checks.
- To conduct screenings or due diligence checks as may be required under applicable law, regulations or directives.
'Do Not Call' provisions
From time to time, CMC Markets may contact you via call or SMS to inform you about our products and services.
If you have previously consented to receiving marketing and/or promotional messages, we will continue to send you such messages until you withdraw your consent. If you no longer wish to receive marketing and/or promotional messages, please contact us at dpo@cmcmarkets.com.
Pursuant to Part XI of the PDPA, please note that your personal data may be used by us to send you marketing and/or promotional messages. We will not send you marketing and/or promotional messages to the telephone number(s) you have registered with the Do Not Call Registry.
Disclosure and sharing of personal data
- To companies within the CMC Markets Group which includes CMC Markets Plc and its subsidiaries from time to time;
- to third party suppliers and agents (including professional advisers) who perform services for and on behalf of CMC Markets and process Clients’ personal data strictly in accordance with our instructions;
- to persons acting in a representative, fiduciary or attorney capacity in relation to a Client’s account;
- to any person having a legal or beneficial interest in relation to a Client’s account;
- where such disclosure is reasonably necessary to prevent actual or potential breaches of law and/or inappropriate use of our products/services; or
- to comply with applicable laws, court orders or regulatory requirements.
Retention of personal data
Clients’ personal data is held for as long as the purpose for which it was collected remains and until retention is no longer necessary for business purposes or legal requirements.
Protection of personal data
Reasonable procedures have been implemented to ensure CMC Markets protects personal data of Clients. These include procedural, physical and electronic safeguards. Notwithstanding the foregoing, we cannot guarantee the security of personal data transmitted via the Internet and you should install anti-virus software when transmitting personal data to us or receiving personal data from us.
Accuracy of personal data
To ensure that CMC Markets hold accurate and current information, we ask that Clients promptly notify us of any changes to the personal data we hold about them.
Access to personal data
Clients may, at any time, request that we provide a copy of the personal data we hold concerning them. Should a client wish to make such a request, they may contact us at dpo@cmcmarkets.com.
How we protect your information in data transfers
We may transfer personal information to other countries outside of Singapore. In such circumstances, we will ensure the transfer is lawful and that there are appropriate contractual, legal and security arrangements in place.
Cookies and our cookie policy
CMC Markets uses cookies to gather information about your access to this website, the CMC application (Apps) and other services we provide to you. Cookies are small pieces of information which use a unique identification tag and are stored on your device as a result of you using this website or other service we provide to you. They enhance your browsing experience in various ways, which include remembering your preference settings, displaying relevant content and ensuring web pages function as intended. For detailed information on the cookies, we use and the purposes for which we use them, see our cookie policy.
When you use this website or other services we provide to you, you may be able to link to other websites. This Privacy Policy does not apply to those sites. CMC Markets encourages you to read the privacy policies on such sites.
Amendments to this Privacy Policy
CMC Markets will review this Privacy Policy from time to time and may make changes at any time without prior written notice. Amendments to this Privacy Policy will be effective from the time they are posted on our website and Clients continued use of this website will constitute acceptance of any amendments to this Privacy Policy.
We advise you to check the website regularly for any amendments to this Privacy Policy.
Contact us
Clients may at any time request that we stop contacting them for marketing purposes.
If you have any questions about the personal data we hold about you, or about this Privacy Policy, you may contact dpo@cmcmarkets.com.
December 2024
