CMC Platform

You are able to do this, unless you have added a guaranteed stop-loss order to your trade. 

To enable this feature, you will need to deactivate 'Account Netting.' Go to 'Account Settings' and then un-tick the box which says 'Enable Account Netting for this Account.' 

From 16 November 2024, with Account Netting disabled, you will be charged margin in addition to fees (namely holding costs) on both sides of the trade. 

Please note that shorting certain instruments may not be permitted - check the 'Product Overview' for confirmation. 

We make important improvements to our mobile apps to enhance your trading experience. The new version ensures you have access to the latest functionalities.

We will be making an important update to the way margin is charged, which requires you to download a new version of our mobile app. This change will come into effect from 16 November 2024 and recommend that you download the new app version prior to this date to avoid any disruptions to your trading.

We use the internationally accepted security system SSL (Secure Sockets Layer) for all account functionalities, including fund deposits and withdrawals. This system is automatic and you will receive an instant notification if your browser does not support it.

No. You are only able to access your account through either the website or your mobile device at any one time. If you attempt to log in to both platforms at the same time you will be disconnected from your previous session.

The CMC Markets app is currently available for download on Apple's iPhone and iPad, and Android devices. You can also log in to the platform using any Windows phone via the web browser on your device.

Yes, you should be able to access the platform and mobile apps when travelling abroad, providing you have sufficient network connection or are connected to Wi-Fi.

If you are using our iOS iPhone app, the Geo-Restriction functionality in place means you can only access your account if you are physically located in one of our licensed permitted countries listed below:

Australia, Austria, Bahamas, Bahrain, Belgium, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, China mainland, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jordan, South Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Mauritius, Netherlands, New Zealand, Norway, Oman, Pakistan, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom.

Unfortunately, this is not something we can affect as this restriction is a requirement from Apple. However, we do offer a few solutions:

• You should still be able to access the platform from a computer browser or an Android device.

• You can call us so we can trade on your behalf if needed

Within the deal ticket, select 'Stop Loss' and then click on the arrow below 'Regular' on the right-hand side of the deal ticket. Then select 'GSLO' (guaranteed stop-loss order). Proceed to enter your stop loss amount as you would with a regular stop.

There is a minimum distance at which GSLOs will be placed, and a premium attached. This information can be found within the product overview for the relevant product.

If you're currently long (with a buy position), make sure you're looking at a sell chart (you can change the chart type at the top of the chart itself). If you're short (with a sell position), make sure you're looking at a buy chart. If you still feel the stop loss should have been executed, please contact our Client Management team immediately.

If you remove a guaranteed stop-loss order (GSLO) from an open position, convert it to a regular or trailing stop-loss order, or close out the position yourself, we will refund your account with the full GSLO premium charge. An additional GSLO premium is not required to modify an existing GSLO.

Yes, you can. Click on the 'Accounts' tab and then 'Positions' on the trading platform to see your separate positions, or an amalgamated total with your average entry price.

We offer CFDs on a large number of FX pairs and they can all be traded through the same platform. We don't, however, offer physical FX trading.

Sometimes you will be unable to buy or sell a product on the platform. There could be a number of reasons for this, but typically, it's when the regulator imposes restrictions or there's a lack of liquidity in the market.

To list CFD shares on our platform, a number of parameters need to be met. If the parameters are not met, then we may not allow clients to buy/sell at that given time.

Our Risk Management team determines the minimum distance for GSLOs on specific products, depending on market volatility and risk preference of that product on the day.

The premium charged for GSLOs will vary by product and depend on your trade size. The estimated cost will be displayed on order tickets before you agree to apply a guaranteed stop-loss order to a position, and will automatically be deducted from your cash balance once you have confirmed the GSLO. The premium is refunded in full if the GSLO is not triggered. Learn how we calculate our GSLO premiums.

Yes, but we don't call them OCO orders. You can set up Stop Loss and Take Profit orders for every trade, as all orders are automatically linked together. If you close your trade or the Stop Loss or Take Profit order is triggered all other linked orders will be cancelled.