Browse our FAQs and get the answers you are looking for.
CMC platform
Apply now for a demo or live CFD account with CMC Markets. Please note, you do not own, or have any interest in, the underlying assets.
MT4 platform
You can apply for an MT4 account here.
If you currently already have a CMC platform trading account, you will need to apply for a separate MT4 account.
Click or tap on the 'SELL' or 'BUY' price and an order ticket will appear. Choose between 'Market Order', 'Limit Order', or 'Stop Entry Order', input the trade size and then hit enter, add any 'Stop Loss' and 'Take Profit' levels and then place your trade.
On our mobile apps, you can swipe from left to right anywhere on the order ticket to reveal a chart and use price sliders to set trade levels directly from the chart. Tablets use the extra screen space to display the chart to the left of the order ticket with your relevant order price and risk management levels shown against historical price action. Remember that information relating to past performance does not guarantee future performance.
Yes, we offer a free demo account containing virtual funds.
This allows you to try out our platform in a risk-free environment and practise trading strategies and techniques. This includes access to trade global equity markets for 30-days. Please note that our demo account doesn't display prices for share CFDs. All you need to do to open a demo account is provide a valid email address, your full name, a phone number and password.
Open a demo account here. Once you have opened a demo account, you will need to click on the verification link sent to your registered email address to activate it.
No, you can keep your demo account open for as long as you like and you can use it to test strategies, even after you've opened a live account. Add more virtual funds at any time via the 'Payments' menu.
Please note that access to trade global equity markets will expire after 30 days of opening a demo account.
Our aim is to help you start trading as quickly as possible. If you have already provided your supporting documents, for most customers this will happen within minutes.
However, there will be cases where additional documentation is needed before we can process your account application.
You can sign in to your account as soon as your application has been successful, and you have clicked on the verification link sent to your registered email address.
You won’t be able to place a trade unless there are sufficient funds in your account to open a position. If you prefer to test strategies in a risk-free environment, our free demo account will allow you to practise trading with virtual funds.
It is a requirement to complete and pass the Knowledge Test to demonstrate your understanding of our derivative product offering when opening an account.
The Knowledge Test is designed to safeguard retail investors, and everyone must complete it regardless of your experience level. Once you have completed your Knowledge Test then you will be able to fund your account.
Depending on your circumstances and the region you are a resident of, we may request that the documentation you submit to us is certified. A certified copy is a copy of an original document that has been endorsed as a true copy of the original by an approved individual. Examples of approved individuals who can certify documents include:
A person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner (however described)
A judge of a court
A magistrate
A chief executive officer of a Commonwealth court
A registrar or deputy registrar of a court
A Justice of the Peace
A notary public (for the purposes of the Statutory Declaration Regulations 1993)
A person authorised as a notary public in a foreign country
A police officer
An agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public
A permanent employee of the Australian Postal Corporation with two or more years of continuous service who is employed in an office supplying postal services to the public
An Australian consular officer or an Australian diplomatic officer (within the meaning of the Consular Fees Act 1955)
An officer with two or more continuous years of service with one or more financial institutions (for the purposes of the Statutory Declaration Regulations 1993)
A finance company officer with two or more continuous years of service with one or more finance companies (for the purposes of the Statutory Declaration Regulations 1993)
An officer with, or authorised representative of, a holder of an Australian financial services licence, having two or more continuous years of service with one or more licensees
A member of Chartered Accountants Australia and New Zealand, CPA Australia or the Institute of Public Accountants with two or more years of continuous membership
NGEN (Standard)
Our CFD guides will help familiarise you with our intuitive Next Generation platform. Learn how to search for instruments, access market news and charts, place different types of orders, monitor positions, and more.
Once you have received confirmation that your account has been opened and you have verified your email address, you can log in via our website.
To sign in you will need to enter your registered email address and password as used on your application form, then, select live or demo account.
Clear your browser cache and try to log in again. Here's how you can clear your browser cache:
Internet Explorer
Open Internet Explorer
In the upper right-hand corner, click 'Tools'
Select 'Internet options' from the drop down menu
Within the 'Browsing history' section click on 'Delete'
Check the 'temporary internet files', 'cookies' and 'history' boxes
The 'form data', 'passwords' and 'In Private filtering data' boxes may be left un-checked. You can check them to delete this data
Click 'delete'
When finished, click OK to return to your Internet Explorer window
Close the Internet Explorer window and reopen
Chrome
Click the Chrome menu on the browser toolbar
Select 'more tools'
Select 'clear browsing data'
In the dialogue that appears, select the tick boxes for the type of information you want to remove (defaults should suffice)
Use the menu at the top to select the amount of data you want to delete. Select 'beginning of time' to delete everything
Click 'clear browsing data'
Restart your browser
Firefox
Click the menu button and choose 'options'
Select the 'advanced' panel
Click on the 'network' tab
In the 'cached web content' section, click 'clear now'
Restart your browser'
Try logging in using another browser
Sometimes clients have browser-specific issues. You should try logging in using another well-known browser (such as Google Chrome or Mozilla Firefox) to see if the issue still persists.
Confirm that the password and username are entered correctly
If you receive the following message: 'Your account login has failed...' it means the email address entered has not been recognised by the system. Ensure that it has been entered correctly with no additional characters.
If you receive a message stating: 'The login details you have entered do not match our records' it means that the password does not match the registered email address for your account. Re-check the password entered and if the issue still persists, consider resetting your password via the 'Forgotten password?' link on the log in page.
What if I still can’t login?
If, after attempting the above, you are still having issues accessing your account via our mobile app, it would be useful to obtain the following information before contacting our Client Management team to help improve resolution times for issues:
Account ID and email address
A summary of the problem you are experiencing
Have you tried replicating the issue on another machine? If so, was it successful
Date and time the issue occurred
Screenshot of any error you may have received
What operating system and browser are you using?
If using the mobile application, what handset and operating system are you using?
Are you on a wired or wireless connection?
What Internet Service Provider are you using?
If you're not sure of your system configuration, please go to https://www.whatismybrowser.com/ where you will be able to send all of the relevant information by email directly to our Client Management team.
If you find that you're unable to log in to the platform via your mobile device, please ensure that you have upgraded to the latest version of our app via the relevant app store. If you have our app running in your device's background but find that you can't log back into the platform, you may need to force close the app and reopen it for this to work.