Cookie and app tracking consent policy

We use a variety of different technologies on our website and mobile app, including (but not limited to) cookies, software development kits (SDKs – app only), scripts, fonts, and images. Some of these are required for us to deliver a website and app to you. Other technologies are used to enhance our understanding of how you use our website and app, or to assist in our marketing activities so that we can promote our services to you, which can be personalised to you based on your use of service.

The purpose of this notice it to explain how we use such technologies, as well as the third-parties we work with, and to provide you with clear information about their purpose. It also explains how you can control your online preferences.

What are cookies?

A “cookie” is a small text file that’s stored on your computer, smartphone, tablet, or other device when you visit a website. Cookies contain specific information relating to your use of a website, such as login credentials, preference settings or tracking identifiers.

Cookies are set by our web server, your browser and the web servers of the third-parties whose cookies we deploy on our websites. They can be read, updated, or deleted by these servers each time you visit our website, depending on the type of cookie.

Some cookies, known as session cookies, are deleted when you close your browser. Other cookies (such as tracking cookies or authentication cookies) remain on your device until they expire, or you delete them from your browser. These are known as persistent cookies and enable us to remember things about you as a returning visitor. Some cookies can impact your fundamental rights to privacy and the protection of your data. As such, we require your consent before they can be accessed or stored on your device. For this reason, we limit our use of cookies as explained below.

What are SDKs?

SDKs are software tools and are similar to cookies in that they enable us to track, report, and analyse the use of our mobile app, and also helps us keep our app secure. The information gathered from the SDKs is used for purposes such as analysing and improving the services we provide to you on our app, and to deliver you a personalised app experience through marketing.

These SDKs are stored on your smartphone, tablet, or other devices you use to access our app. Some SDKs can impact your fundamental rights to privacy and the protection of your data. As such, we require your consent before they can be accessed or stored on your device. For this reason, we limit our use of SDKs as explained below.

How we classify our cookies and app tracking technologies

Cookies, SDKs and the technology that uses them vary significantly, so it is important that you understand how we classify the tracking technologies we use on our website and app. Learn more about these below, and how you can control their use.

Strictly necessary

These cookies and SDKs are necessary for a website and app to work properly and cannot be turned off. They are usually set in response to a request for services by you, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies and SDKs do not store any personally identifiable information.

Performance

Performance cookies and SDKs allow us to count website and app visits and traffic sources, so we can measure and improve their performance. They help us know which pages and areas are the most and least popular, and see how visitors navigate around the site and app. The information collected by these cookies and SDKs is aggregated and therefore anonymous. If you do not allow these cookies and SDKs, we will not know when you have visited our site or app.

Functional

Functional cookies and SDKs enable the website and app to provide enhanced functionality and personalisation. They are set by us or by third-party providers whose services we have added to our pages and app. If you do not allow these cookies and SDKs, some or all these services may not function properly.

Targeting

Targeting cookies and SDKs may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other websites and apps. They do not directly store personal information, but are based on uniquely identifying your browser and device. If you do not allow these cookies and SDKs, you will experience less targeted advertising.

Cookie and app tracking preferences

We use cookies to detect and store your cookie preferences on our website. However, if you remove this cookie when you clear your cookie cache, we will be required to ask you to update your preferences again. We will also periodically ask you to reconfirm your cookie preferences with us.

Cookies and SDKs are set at a device level. This means we will ask you to set your preferences when you first visit our website or app, or if you visit our website or app from a different device.

If you want to restrict or block the cookies on our site, you can do this at any time through your cookies preference centre by selecting the ‘Manage preferences’ button below. Should you decide to update your preferences at any time, please ensure that cookies are deleted from your computer, smartphone, tablet, or other device by clearing your cookie cache. Browser-specific guidance can be found in the 'Further reading' section below.

Your app tracking preferences are managed separately from our website cookie preferences. This means we will ask you to set your preferences if you visit our website separately from our app, and if you opt-out on our app, you will need to opt out separately on our website.

Manage preferences