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Margin calls

Margin Call is when your Account Revaluation Amount falls below 100% of your Margin requirement (shown in the Total Margin section of your Account).

How to calculate the percentage: (Account Revaluation Amount/ Margin) x 100.

How does it work?

  • When your Account Revaluation Amount falls below 100% of your Margin requirement you will receive a timestamped Margin Call warning email.
  • If your Account Revaluation Amount rises to above 100% of your Margin requirement, prior to the expiration of seven (7) twenty-four (24) hour periods, your Account will no longer be on Margin Call.
  • When your Account Revaluation Amount falls to 80% of your Margin requirement you will receive an Account Close-Out warning email. At the same time, an Account Close-Out warning pop-up will appear on your Account.

What should you do?

To prevent Account Close-Out you can either add funds to your Account or close off some of your Positions.

When will your positions get closed?

From 10th June 2022, there will be two circumstances in which Account Close-Out can be triggered:

  1. If your Account remains on Margin Call for seven (7) continuous twenty-four (24) hour periods.
  2. If your Account Revaluation Amount drops below the Close-Out Level.
    • Close-Out Level is the applicable level at which the Platform may close the whole or a portion of your Positions in accordance with your Account settings. This is currently set to 50% of your Margin requirements.
    • When your Account Revaluation Amount falls to Close-Out Level you will receive a subsequent email informing you that your Account has entered Account Close-Out.

How has the margin call policy changed?

  • Previously, your Account could be on Margin Call for an indefinite amount of time so long as your Account Revaluation Amount did not fall below 50% of your Margin requirement.
  • From 10 June 2022 – when your Account is on Margin Call for a continuous period of seven (7) twenty four (24) hour periods, your Account will enter Account Close-Out.
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