Top FAQs

Click here for information on funding and withdrawals. Please ensure you have indicated your CMC Markets trading account number in the reference / description section. You may also access our Next Generation platform for more details. If you have any further questions, kindly contact us directly in our details below:

Call details: 1800 559 6000 or +65 6559 6000

Email: support@cmcmarkets.com.sg

You can withdraw funds from your account online by clicking on the Payments icon on the CMC Markets Next Generation trading platform and then selecting the Withdrawals tab. Please note that for your protection and in an ongoing effort to combat money laundering and terrorist financing you must furnish us with a copy of your bank statement/bank book for the bank you intend to withdraw your funds to, prior to processing of your withdrawal request.

Please note that we may further request additional information and/or proof of identity before processing the withdrawal request.

Please note the following important timings for remittances:

You will receive your funds normally within 1-2 business days for local remittance or 3-4 business days for international remittance upon receipt of your withdrawal request. Any requests received after 4pm SGT will be processed on the following business day. Please ensure that the withdrawal request is completed correctly to avoid a delay in processing time and your funds. Alternatively you can call our Customer Services Team for assistance on 1800 559 6000 (local) or +65 6559 6000 (international).

Important note:

• We will also need a copy of your bank statement before we are able to process your withdrawal request.
• Please ensure that any cheque or transfer to and from you is made from a bank account in your name and not from another party.

For Web Platform

If you wish to see the margin/leverage and asset class of a product, please open the search bar by clicking on the blue magnifying glass on the top-left of the platform, click on the drop-down box and select “Product Overview”, then key in your desired product (E.g. EUR/USD). 

Alternatively, you can can select “Product Overview” via the top left hand corner dropdown option on your desired product chart. 

For Mobile App 

If you wish to see the margin/leverage and asset class of a product, click on Products > Search for your desired product > Click on the name of the Product > Click on Overview. 

Margin Call is when your Account Revaluation Amount falls below 100% of your Margin requirement (shown in the Total Margin section of your Account).

When does it happen

• The margin call starts as soon as the ‘Available’ balance becomes negative. (Account value falls below total margin)
• Client’s receive an email prompting them to either deposit funds or reduce exposure.
• ‘History’ tab will note when the client enters margin call and when it ends.

If a clients “Available Equity”  balance is negative for 7 consecutive calendar days (includes weekends) then all your positions will be closed out based on the account close-out method set on your account.

For more information about margin call, please refer to this link.

Your funding might be delayed due to your CMC Markets trading account number not being entered in the payment reference/description section.

When you perform a funds transfer, please kindly remember to indicate your CMC Markets trading account number in the reference/description section. Please also note that any payment from third-party sources will be returned to the bank account that it was transferred from, as we do not allow any third-party funding.

If you require any assistance with regards to your funding, please kindly email our client management team at support@cmcmarkets.com.sg or contact our hotline at 1800 559 6000.

In order to link your bank account as a withdrawal destination, please enter your bank account details and upload a full copy of your electronic bank statement in PDF format or a screenshot via the 'Funding' module in the platform. Please ensure the bank’s logo, full name of the account holder, your residential address and full bank account number are shown on the statement. Please also ensure the statement is dated within the last three months. Do note the name on the bank account needs to match the name on the CFD trading account. 

For Joint Bank Accounts

If you are attempting to link a joint bank account, kindly send in the statement along with the front and back of the joint holder’s identity card and declare your relationship with the joint account holder.

If you need to hide any other information on the statement, please crop, or use black ink/dark coloured paper.

If you have multiple accounts shown on the statement kindly indicate to us which is the account you would want link.

Please contact client services if there are any issues.
support@cmcmarkets.com.sg
1800 559 6000

Web Platform

Step 1: Log in to the web platform here.

Step 2: Select the information icon on the top right-hand corner

Step 3: Select ‘Terms of Use’

Step 4: Select ‘Complete Client Review’

Mobile App

Step 1: Login to the CMC Markets mobile app

Step 2: Click on ‘More’

Step 3: Select ‘Terms of Use’

Step 4: Select ‘Complete Declaration’

1. Please login to the web admin portal via this link. 

2. Once logged in, please click onto "Settings" > "Change Password" from the drop-down menu > set up a password for MT4 platform.

3. Once the MT4 password has been set up, please go back onto MetaTrader 4 application.

To log in to MetaTrader 4:

1. Click “File” on the top left  > “Log In to Trade Account”.

2. Within the log in window, uncheck the box “Save Account Information”.

3. Confirm the correct server for your Live account -> select the server 'CMCMarkets1-Singapore'.

4. Enter the above account number in the Login field.

5. Enter the password you have just set.

6. Check the box “Save Account Information”.

You can reset your password by selecting ‘Forgotten Password’ on the login page. We will then send instructions for changing your password to the email address you registered when you opened your account.

Address

To update your address, please email us at support@cmcmarkets.com.sg with either the following documents:

1) A copy of your ID (front + back)/Screenshot of Singpass;

2) Copy of your Bank Statement (dated within last 3 months); or

3) Copy of your Utility bill (dated within last 3 months)

Contact details/Email Address

To update your contact details or email address, please kindly contact our hotline at 1800 559 6000 (local) or +65 6559 6000 (international).

You may open multiple demo accounts.

However for live accounts, you can only have separate accounts denominated in Singapore dollar, US dollar and Hong Kong dollar. Any request for multiple accounts in the same currency would be considered on a case-by-case basis.

CMC Markets

• All products are CFDs – you are speculating on the price difference & do not own the underlying asset
• We offer a wider variety of products - Forex/Cryptocurrencies/Commodities/Indices
• All products are traded on leverage

CMC Invest

• You own the Shares/ETFs that you have purchased
• We only offer Shares & ETFs
• Trading with your own capital

Our income primarily comes from our spreads, while other fees, such as overnight holding costs, make a minor contribution to overall revenue.You can find out all about these on our pricing page here. Our aim is to build long-term relationships by providing the best possible trading experience through our technology and customer service.