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To amend your registered email address, please contact our Client Management team by phone.

To make this change we will be required to confirm other personal details we hold for you on our records.

You can reset your password by selecting ‘Forgotten Password’ on the login page or selecting Settings, then Change Password. We will then send instructions for changing your password to the email address you use to log into your account.

Each client can have one CFD account. Multiple CFD accounts may be available at our discretion.

This depends on the information you provided in your application form. You are classified as a 'non-private investor' for market data purposes if you meet one or more of the following conditions:

• You are not a natural person (meaning that you are not an individual)

• You access and use the market data and similar information for a commercial purpose or as a principal, officer, partner, employee or agent of any business or in connection with the professional management of third-party assets and not solely in an individual and personal capacity for your own personal investment activities

• You are a financial institution or are registered with a securities agency, regulatory or self-regulatory body

• You are engaged in a financial service business and are employed as a financial adviser for the purposes of your agreement and trading activities with CMC Markets

• You engage in the business of accessing or aggregating the market data or similar information and redistributing or otherwise furnishing that information to any third parties

If any of these apply to you and you subscribe to any market data price feeds for share CFDs, you will be charged the 'non-private investor' rate, which may be higher than the 'private investor' rate. Details of the charges can be found on the platform in the ‘market data’ section in ‘user preferences’.

To close your CFD trading account, please email us on support@cmcmarkets.com.au from your registered email address instructing us to do so.

Please ensure all open positions are closed and all funds are withdrawn prior to sending the email.

As part of the ASIC Derivative Transaction Rules, there is a requirement for all non-individual accounts to provide a Legal Entity Identifier (LEI) for regulatory reporting purposes. An LEI will now be required by 30 September 2019 to continue/begin trading on a corporate or trust account, in line with these regulatory changes.

Please email us with your LEI number to support@cmcmarkets.com.au.

An LEI is a number that corresponds to a legal entity or structures including companies, charities and trusts (excludes individual persons). The LEI is a unique global identifier of a legal entity. No two legal entities will have the same LEI, and any legal entity will have only one LEI.

The LEI is required for regulatory reporting reasons. From 1 October 2019, all corporate clients will be required to provide an LEI.

You can obtain an LEI from an endorsed LOU (Local Operating Unit) of the Global Legal Entity Identifier System. For example, you can apply for an LEI from LEIRegister or Bloomberg LEI.

The Local Operating Unit may charge a small fee for allocating the LEI. The precise fee is at the discretion of the Local Operating Unit.

LEIs must be renewed annually. To do this you must provide the Local Operating Unit with updated information so that it may verify the data held on the LEI. The Local Operating Unit may charge you an additional annual fee per LEI for this annual renewal process.

FX Active is an account designed for high-volume traders, who want to get even more from their forex trading. It features tighter spreads and a fixed rate commission, enabling pure price transparency. As well as trading on over 300+ FX pairs through Next Generation platform, or 175+ FX pairs through the MT4 platform, all other non-FX instruments are also available to trade in the same way as with a standard CFD account.

On our Next Generation platform, there are more than 330 forex instruments to trade, while on MT4 with us, you can trade on over 175 FX pairs.

With an FX Active account, you can trade on all the markets and instruments available on our standard CFD platform. So as well as FX on our Next Generation platform, you can trade on indices, commodities, shares, ETFs, share baskets, forex indices, cryptocurrencies, plus rates and bonds. Through MT4 platform, you can also trade on indices, commodities, and cryptocurrencies. Note that only AUD/USD, EUR/USD, GBP/USD, NZD/USD, USD/CAD, and USD/JPY have spreads from 0.0 pips.

FX Active has fully transparent commissions across all forex pairs at 0.0025% per transaction, as well as minimum spreads from 0.0 pips on six major FX pairs, and a 25% spread reduction compared with our standard CFD account on all the other currency pairs we offer. MT4 commissions are charged upfront for opening and closing trades.

There is also a holding cost for trades held overnight, which is essentially a fee for the funds you borrow to cover the leveraged portion of the trade.

Commission is charged at a fixed rate of 0.0025% per transaction. This works out at US$2.50 per US$100,000 worth of currency trade so US$5 to open and close a trade at this volume. MT4 commissions are charged upfront for opening and closing trades.