We're here to help

Message us
Speak to one of our agents between 7:30am – 5:30pm AEDT or ask our CMC Bot.

Email us:  support@cmcmarkets.com.au

Talk to us

CFD - 1300 303 888

24 hours, Mon–Sat

We have a variety of different resources to help you find the answer you’re looking for:

·       Forms – To access application, US tax, stock transfer and more Platform guides

·       Platform guides – Guides that will help you navigate the Share Trading and CMC platforms

·       Learn – discover the art of trading by browsing our webinars, guides and videos

·       Trading guides – Read up on trade strategies, tips, analysis techniques and more

We use SSL Encryption to encrypt all communications between your computer and the trading platform.

Don’t share your password or trading PIN with anyone else or use it in such a way it might be discovered by someone else. Good practice when accessing any financial website includes:

Don’t access site from public computers, such as internet cafes, as there may be software on those computers that could discover your passwords.

Ensure your computer is protected by an up-to-date anti-virus program and firewall.

Don’t follow links in emails asking you to confirm your login details – we won’t ask you for your password in any emails.

We may use your information to make further enquiries about you, including checks to combat fraud. We do not sell your personal information to any third parties for marketing purposes. For further information, please read our privacy and security policy, which explains in more detail how we deal with the personal information you provide us.

Two-Factor Authentication (2FA) adds another layer of security to your account, to keep your information and account safe. It requires two verification methods, such as a username & password plus something that belongs to you, like an app or your phone.

On your CFD account, you can choose to receive OTPs either through a mobile app, which will typically involve scanning a QR code on screen, or by SMS. In the unlikely event that either method should fail, the other will be available as an alternative. Should both methods fail, or be unavailable, for instance if you have difficulty receiving messages while overseas, we can provide OTPs over the phone. For more information on how to set up 2FA, please visit our learn section.

Once you have switched on 2FA for your account, it will become a mandatory step in the login process each time you access your account, through our online trading platform and mobile apps.

Our aim is to provide a high level of service to all our clients all of the time. We value all feedback and use it to enhance our products and services. We appreciate that from time to time, things can go wrong or there can be misunderstandings. We are committed to dealing with queries and complaints positively and sympathetically. Where we are at fault, we aim to put things right at the earliest opportunity.

View our complaints and dispute handling process to learn more.