MT4 | Platform FAQs & Support

Q: How to log in after the first time

1. Launch the MT4 platform . The icon shortcut should be available on your desktop. The MT4 platform will open on your screen. 2. In the ‘Navigator’ section on the left of the platform you should see the account you first logged in with. The Navigator window can be toggled on and off using Ctrl+N. 3. Select (double-click) the account you want to access and enter the following details: a) Login (this is your MT4 account ID found at the top of your account confirmation email) b) Your MT4 password 4. You should now be logged in. You can verify this by looking at the ‘Journal’ and the icon in the status bar at the bottom.

Q: How do I fund my MT4 account

Fund your MT4 account through the admin portal. Funding via Desktop Once you’ve logged into your CMC admin portal , use the open ‘Payments’ window to find instructions on how to deposit funds from a debit card or bank transfer. If the payments window is not open, please select this from the main navigation menu. Note: Your MT4 platform and the admin portal have different passwords which are not kept in sync. Funding via a Mobile Device Add our MT4 funding portal to your mobile device for quick funding access by following the steps below:

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MT4

How to log in after the first time

1. Launch the MT4 platform. The icon shortcut should be available on your desktop. The MT4 platform will open on your screen.

2. In the ‘Navigator’ section on the left of the platform you should see the account you first logged in with. The Navigator window can be toggled on and off using Ctrl+N.

3. Select (double-click) the account you want to access and enter the following details:
a) Login (this is your MT4 account ID found at the top of your account confirmation email)
b) Your MT4 password

4. You should now be logged in. You can verify this by looking at the ‘Journal’ and the icon in the status bar at the bottom.

Why do I need two passwords?

When you trade on MT4 with us, you need one password to log in and trade on the MT4 platform, and one to log in to the admin portal.

In the admin portal, you can fund your MT4 account quickly and easily, manage your passwords and view your account balance. You can also view your open positions.

You admin portal password is the one you specify in our online MT4 application form (or your existing Next Generation password if you already have an account with us).

Your MT4 password can then be set up within the admin platform

How do I open a demo MT4 account?

Apply for a demo account
Create an MT4 password within the admin portal
Follow the live account login steps outlined above (but select the demo server – you can find the server name at the top of the emails we sent you during the application process)

How to set up your MT4 password

Please remember that your MT4 password is different from your CMC Markets admin portal password. To set your MT4 password, please log in to the admin portal using the password you created on the application form. Once you have logged into the admin portal, will be able to set your MT4 password via the 'Manage passwords" window.

Please note that your MT4 password should not:

1.) Exceed 14 characters
2.) Contain any special characters

How do I download MT4 indicators and add-ons?

You can learn more about MT4 indicators and add-ons, and download them for free here

How do I log in for the first time?

1. Launch the MT4 platform. The icon shortcut should be available on your desktop once you have downloaded and installed MT4.

2. Connect to the CMC server. You can find the server name at the top of the emails we sent you during the application process.

3. Select ‘Existing trade account’ to log in.

4. The following details will now be required:
a) Login (this is your MT4 account ID)
b) Your MT4 password

5. You should now be logged in. You can verify this by looking at the 'Journal' tab and the icon in the status bar at the bottom.

How do I fund my MT4 account

Fund your MT4 account through the admin portal.

Funding via Desktop

Once you’ve logged into your CMC admin portal, use the open ‘Payments’ window to find instructions on how to deposit funds from a debit card or bank transfer. If the payments window is not open, please select this from the main navigation menu.

Note: Your MT4 platform and the admin portal have different passwords which are not kept in sync.

Funding via a Mobile Device

Add our MT4 funding portal to your mobile device for quick funding access by following the steps below:

	iOS	Android
1	Open the Safari browser app on your phone.	Open the Chrome browser app on your phone
2	Visit our MT4 funding portal	Visit our MT4 funding portal
3	Once the page is loaded, tap the share button located at the bottom of the screen	Once the page is loaded, tap the menu icon in the top right of the chrome browser and select 'Add to Home screen' from the list
4	The payment page will now be added to your home screen for quick access	The payment page will now be added to your home screen for quick access
5	Click on the newly-added icon on your home screen and login to the funding portal with your CMC admin portal username and password (this is different from your MT4 platform details)	Click on the newly-added icon on your home screen and login to the funding portal with your CMC admin portal username and password (this is different from your MT4 platform details)
6	Once logged in, you will be presented with our payments page where you will be able to find instructions on how to deposit funds from a debit card or bank transfer	Once logged in, you will be presented with our payments page where you will be able to find instructions on how to deposit funds from a debit card or bank transfer

How do I download MT4?

You can download and install the MT4 platform here

Please note the download link does not work on mobile and tablet devices.

Already have an MT4 account with us?

If you already have a demo or live MT4 account with CMC Markets and are opening a second account, you don’t need to download and reinstall the MT4 platform again. If you do reinstall MT4, you may lose any preferences you’ve set up previously.

Does my MT4 demo account expire?

MT4 demo accounts remain active as long as you log in to your MT4 trading platform at least once every 30 days. If you don’t log in within that timeframe, your account will automatically be closed. You can set up a new demo account again at any time in the future.