The Sumsub VideoIdent service is available 24 hours a day, 7 days a week, in both English and German.
The available times for French, Italian, Spanish, Polish, and Portuguese operators vary. Please find more details below:
French operators are available at the following times:
Monday: 08:00-20:00
Tuesday : 08:00-20:00
Wednesday: 08:00-20:00
Thursday: 08:00-20:00
Friday: 08:00-20:00
Saturday: 08:00-20:00
Sunday: 08:00-20:00
Italian operators are available at the following times:
Monday: 08:00-20:00
Tuesday: 08:00-20:00
Wednesday: 08:00-20:00
Thursday: 08:00-16:30
Friday: 08:00-20:00
Saturday: 08:00-20:00
Sunday: 08:00-20:00
Spanish operators are available at the following times:
Monday: 08:00-20:00
Tuesday: 10:00-20:00
Wednesday: 10:00-20:00
Thursday: 08:00-20:00
Friday: 08:00-20:00
Saturday: 08:00-20:00
Sunday: 08:00-20:00
Polish operators are available at the following times:
Monday: 08:00-18:30
Tuesday: 08:00-15:30
Wednesday: 08:00-20:00
Thursday: 08:00-20:00
Friday: 08:00-20:00
Saturday: 08:00-20:00
Sunday: 08:00-20:00
Portugal operators are available at the following times:
Monday: 08:00-20:00
Tuesday: 08:00-20:00
Wednesday: 08:00-20:00
Thursday: 08:00-15:30, 18:30-20:00
Friday: 08:00-15:30; 18:30-20:00
Saturday: 15:30-20:00
Sunday: 15:30-20:00
All times shown are Central European Time (CET).
If you would like to contact us about this service, please email us at: .