Top MT4 FAQ’s

1. Desktop

• Please select “Existing Trade Account” and enter your trading account number as your login with your newly created password.
• If you receive the error message “Invalid Account” when attempting to login this is most likely due to an issue with your password. If you have not updated your password via our online portal please see "How to update your password".

1. Launch the MT4 platform. The icon shortcut should be available on your desktop. The MT4 platform will open on your screen.

2. In the ‘Navigator’ section on the left of the platform you should see the account you first logged in with. The Navigator window can be toggled on and off using Ctrl+N.

3. Select (double-click) the account you want to access and enter the following details:
    a) Login (this is your MT4 account ID found at the top of your account confirmation email)
    b) Your MT4 password 

4. You should now be logged in. You can verify this by looking at the ‘Journal’ and the icon in the status bar at the bottom.​

You must update your password to access your trading account via the MT4 platform, please see the password requirements below.

Password Requirements:

• 1. Within 5-15 characters
• 2. Must contain at least 2 of the following: Upper case letter, Lower case letter,
• 3. Do NOT use any symbols or special characters (!,#,$’%)

Once you have updated your password please download the MT4 application via the orange button on our online portal - https://platform.cmcmarkets.com/#/login.

When you trade on MT4 with us, you need one password to log in and trade on the MT4 platform, and one to log in to the admin portal.

In the admin portal, you can fund your MT4 account quickly and easily, manage your passwords and view your account balance. You can also view your open positions.
 
You admin portal password is the one you specify in our online MT4 application form (or your existing Next Generation password if you already have an account with us).

Your MT4 password can then be set up within the admin platform

Apply for a demo account

Create an MT4 password within the admin portal

Follow the live account login steps outlined above (but select the demo server – you can find the server name at the top of the emails we sent you during the application process)

You can learn more about MT4 indicators and add-ons, and download them for free here

To add funds to your trading account electronically, you can utilize your bank's online bill payment service. Here's a step-by-step guide: 

1. Access your online banking portal. Log in to your bank's website or mobile app. 

1. Locate the bill payment section. This is often labeled "Pay Bills" or "Bill Pay." 

1. Add a new payee. Search for and add "CMC Markets" as a new payee. 

1. Enter your trading account number as the reference. This ensures the deposit is directed to your specific account. 

1. Select the amount to deposit and schedule the payment. Choose the desired transfer amount and initiate the bill payment process. 

Please note: It may take several business days for the funds to be reflected in your trading account. Refer to your bank and broker for specific processing timelines. 

Once you have updated your password please download the MT4 application via the orange button on our online portal - https://platform.cmcmarkets.com/#/login .

Once you click on download a file will appear in the top right corner of your browser, please click on this to initiate the setup for MT4.

Please click on “Next” to continue with the download.

Please click on “Finish” to complete the download, this will automatically open the MT4 application, if it does not open automatically, please search Meta Trader on your computer and open the application for the next step.

To access your MT4 trading account on your Apple IOS device please follow the instructions below.

1. Select the “Settings” Tab

2. Select the “Settings” Tab

3. Select “ Login to an Existing Account “

4. Type in “CMC” then select “CMC Markets 1- Canada” as the server

5. Enter your Account number as your login and your password

If you are experiencing issues with logging into your MT4 account, please ensure that you have created a password for your MT4 account via our online portal. Please login to your account using your email an the password you used when creating the account via - https://platform.cmcmarkets.com/#/login.

Once in the platform please see the window at the top left of the screen and enter your password twice to confirm. You should receive a confirmation message if the password was successfully updated.

This password will be only for your MT4 account, your online portal password will not change.

To access your trading account via your android device please follow the instructions below.

1. Please select the 3 horizontal lines at the top left of the screen.

2. Select the “Manage accounts” section highlighted in blue.

3. Please select the plus symbol (+) at the top right of your screen.

4. Select “Login to Existing Account”

6. Enter your account number as the login and your password.

If you are experiencing issues with logging into your MT4 account please ensure that you have created a password for your MT4 account via our online portal. Please login to your account using your email an the password you used when creating the account via - https://platform.cmcmarkets.com/#/login.

Once in the platform please see the window at the top left of the screen and enter your password twice to confirm. You should receive a confirmation message if the password was successfully updated.

This password will be only for your MT4 account, your online portal password will not change.

If you already have a demo or live MT4 account with CMC Markets and are opening a second account, you don’t need to download and reinstall the MT4 platform again. If you do reinstall MT4, you may lose any preferences you’ve set up previously.

MT4 demo accounts remain active as long as you log in to your MT4 trading platform at least once every 30 days. If you don’t log in within that timeframe, your account will automatically be closed. You can set up a new demo account again at any time in the future.

Fund your MT4 account through the admin portal. 

Funding via Desktop 
 
Once you’ve logged into your CMC admin portal, use the open ‘Payments’ window to find instructions on how to deposit funds from a debit card or bank transfer. If the payments window is not open, please select this from the main navigation menu. 

Note: Your MT4 platform and the admin portal have different passwords which are not kept in sync. 

Funding via a Mobile Device 
 
Add our MT4 funding portal to your mobile device for quick funding access by following the steps below: